How Rentals Work

Everything you need to know before booking your festival gear. Our full legal terms are always available in our Terms of Service.

📦 Pickup & Delivery

How do I get my gear?

You choose your preferred method at checkout:

Local Delivery — We bring the gear to you within our local service zone. You (or another adult you authorize) must be present during the delivery window to sign for the equipment. If you need a contactless arrangement, just reach out ahead of time and we'll work something out in writing.
Customer Pickup — Swing by our storage location at 10991 National Road Southwest Etna, OH 43062 during your scheduled time. Make sure you have a vehicle that can safely fit the gear.

How does return/drop-off work?

Return everything to our Etna location by the agreed upon return time on your order. Late returns disrupt other renters' bookings and will result in additional daily fees.

Do you serve other Festivals/Venues?

We currently serve the Legend Valley (Thornville) area. If you're heading to a festival and want to coordinate a meetup or delivery for another festival you are traveling to, reach out to us and we'll let you know what's possible.

⚠️ Damage & Liability

What condition will my gear be in?

We inspect and clean all equipment before every rental. When you pick up or receive your gear, you're accepting it in its current working condition. If you notice any pre-existing damage, report it to us immediately — before you use the equipment — so it's on record.

What if something gets damaged during my rental?

You're responsible for the equipment from the moment you receive it until it's back in our hands. This includes damage, loss, theft, or destruction. If repair or replacement costs arise, you'll be responsible for covering them.

We recommend treating the gear as you would your own — set it up carefully, follow any included instructions, and keep it secure at the festival.

Are you liable if I get injured using the equipment?

No. By renting from BassCamp Rentals, you assume all risk associated with the use, setup, and operation of the equipment. BassCamp Rentals, LLC is not responsible for injury, property damage, or loss resulting from equipment use. Please review our full Terms of Service for the complete liability terms.

❌ Cancellations

Can I cancel my rental?

We understand plans change — especially around festivals. If you need to cancel or modify your booking, contact us as soon as possible at basscamprentals@gmail.com. We reserve the right to cancel or limit orders at our discretion, and we'll do our best to notify you promptly if that happens on our end.

What if BassCamp cancels my order?

In the rare case we need to cancel or modify your order, we'll contact you using the email, phone, or billing address you provided at checkout.

✅ Eligibility & General

Who can rent from BassCamp?

You must be at least 18. Equipment is available for personal use or approved commercial use, and must be operated in accordance with all provided instructions and local laws.

What's included with each rental?

Each listing describes what's included. If you have questions about a specific item or kit, send us a message before booking and we'll confirm exactly what you'll receive.